Keeping you informed
Under section 45 the Tax Agent Services (Code of Professional Conduct) Determination 2024 we are obligated to provide you with the following important information:
01. Tax Practitioners Board (TPB) public register
To help you make informed decisions when choosing a tax practitioner, the TPB maintains a public register of registered tax agents and BAS agents, including those operating in your local area. The register also highlights cases where serious sanctions have been imposed on practitioners.
You can access the register here: Public Register | Tax Practitioners Board
New Leaf Advisory holds two registrations with the TPB:
- New Leaf Advisory — RAN 24687466 –Practitioner details
- Patrick McStay — RAN 20028007 – Practitioner details
Please note: RAN 20028007 is used to satisfy the TPB requirement that the principal of New Leaf Advisory holds an individual RAN in order to lodge tax returns using the company’s RAN.
02. What to do if you have a complaint?
We encourage you to contact us directly if you have any concerns so we can address and resolve the matter promptly.
If we are unable to resolve the issue to your satisfaction, you may lodge a formal complaint with the TPB.
You can lodge a formal complaint here: Make a Complaint | Tax Practitioners Board
03. Rights Responsibilities and Obligations
As a taxpayer, it is important that you:
- Are aware of your obligations to the Australian Taxation Office (ATO)
- Understand that your tax practitioner also has professional obligations to the ATO and the TPB.
Your obligations as a tax payer:
Be truthful with the information you provide your tax practitioner.
Keep the required records and provide them to your tax practitioner, if required on a timely basis.
Be co-operative with your tax practitioner’s requests, and meet their due dates.
Comply with the tax laws.
As a Tax Practitioner, our obligations to you:
Always act honestly and with integrity.
Uphold and promote the ethical standards of the tax profession.
Act lawfully in your best interests.
Manage any conflicts of interest.
Take reasonable care to ascertain your state of affairs and apply tax laws correctly.
Keep your information confidential unless there is a legal duty to disclose.
Provide their tax agent or BAS services competently.
Not knowingly obstruct the administration of the tax laws.
Advise you of your rights and obligations under the tax laws.
Account to you for money or other property on trust.
To not make false or misleading statements to the TPB or ATO, and in some cases withdraw their engagement with you and notify the TPB or ATO of certain matters.
Address any false or misleading statements they are responsible for, or engage with you to explore options to correct other false or misleading statements.
Keep proper records of services provided to you.
Keep you informed of certain matters so you can make informed decisions about using or continuing to use their services.
Download the TPB Factsheet here: Information for clients factsheet
04. Prescribed events
We confirm that New Leaf Advisory has never been subject to any prescribed events as defined by the Tax Practitioners Board.
Prescribed events include:
- TPB registration was suspended or terminated
- Bankrupt or went into external administration
- Convicted of a serious taxation offence or offence involving fraud or dishonesty
- Served or sentenced to, a term of imprisonment for 6 months or more
- Penalised, subject to an injunction or been subject to an order breaching a voluntary undertaking
- The Federal Court has ordered you to pay a pecuniary penalty for contravening a civil penalty provision.
05. Prescribed matters
New Leaf Advisory has no prescribed matters and, as such, there are no conditions limiting the scope of tax agent or BAS services we are authorised to provide to our clients.